Nicki's Diapers is a family business founded by Nicki and later joined by her husband Jesse. As a husband and wife team, they worked together to ensure the highest quality products while following responsible environmental and social business practices. The company is now located in Akron, Ohio.
Warranty Information
Many manufacturers prefer to handle defects themselves so they are aware of problems that occur. If you have any questions or are having trouble reaching a manufacturer, please contact us at info@nickisdiapers.com.
Nicki's Diapers Brand Warranty
We stand behind the quality of our products, however, we know that occasionally defects occur. We guarantee our products against workmanship or material defects for 60 days from delivery date with proof of purchase. These items must make their way to us: clean, dry, and odor free. We will cover the shipping costs on all warranty claims. All approved warranty claims will be resolved with either an exchange or store credit--no monetary refunds will be issued.
Stitching
Snap Issues
Elastics
Other Sewing Defects
Holes Discovered Upon Arrival
Irregular Shrinkage or Deformity
Delamination
Cracks in PUL
Nicki’s Diapers, Imagine Baby, Best Bottom, Oh Lily!, and Planet Wise products.
General Wear and Tear
Staining
Fading
Leaking/Repelling
Pilling
Issues that develop due to improper wash--per our washing instructions
3rd Party Manufacturer products (please see this page for more 3rd Party Warranty information)
Products purchased from buy, sell, trade sites or previously loved items.
Improper wash from not following our wash and care recommendations.
Using caustic substances or additives in the wash.
Alternations made to the product (i.e dying, changing snaps, embroidering, etc)
If you feel that you have received a defective product we encourage you to fill out the below form. All warranty claims must be submitted through this form, any email warranty claims will be directed to this form. If you have any questions or issues when filling out the form, please reach out to info@nickisdiapers.com