Many manufacturers prefer to handle defects themselves so they are aware of problems that occur. If you have any questions or are having trouble reaching a manufacturer, please contact us at firstname.lastname@example.org.
Nicki's Diapers Brand Warranty
We stand behind the quality of our products, however, we know that occasionally defects occur. We guarantee our products against workmanship or material defects for 60 days from delivery date with proof of purchase. These items must make their way to us: clean, dry, and odor free. We will cover the shipping costs on all warranty claims. All approved warranty claims will be resolved with either an exchange or store credit--no monetary refunds will be issued.
This warranty covers:
- Snap Issues
- Other sewing defects
- Holes discovered upon arrival
- Irregular Shrinkage or deformity
- Cracks in PUL
- Nicki’s Diapers, Imagine Baby, Best Bottom, Oh Lily!, and Planet Wise products.
Our warranty does not cover:
- General wear and tear
- Issues that develop due to improper wash--per our washing instructions
- 3rd Party Manufacturer products (please contact the manufacturer)
- Products purchased from buy, sell, trade sites or previously loved items.
Any alterations made to the product (i.e dying, changing snaps, embroidering, etc) will void the warranty. If you feel that you have received a defective product we encourage you to fill out a return request. If you have an issue that you feel was not addressed above, please contact email@example.com.