If you have purchased a product from our website and are not satisfied, you may return the unwashed, unused product in the original condition and packaging for a full refund (less shipping) within 30 days of delivery.
FAQ
How long do I have to return a product?
What items are not eligible for return?
Items that were sold as final sale (i.e Seconds, Gently Used, and Clearance) are not eligible for return.
What are my refund options?
We can refund the original payment method, issue store credit or offer an exchange for your products.
Do I have to pay return shipping?
If you are returning for a refund to your original payment or store credit, requesting an exchange, or taking advantage of our 15 Day Wash program then yes you will be responsible for return shipping costs.
There was an error with my order--do I still have to pay return shipping?
Absolutely not, any errors that are a direct result of an action taken by one of our team members are covered by us and we pay for shipping!
I washed my diapers but they do not work for my child, what are my options?
We offer a 15 Day Wash program! You have 15 days from the day your items are delivered to wash and test the product. If you do not love your items, simply return them for store credit! The package must be postmarked within 15 days of when it was delivered to you. Only diapers (flats, prefolds, fitteds, AIOs, pockets, etc), diaper covers, and training pants are all eligible for our 15 Day Wash program. Any product returned under our 15 Day Wash program must be clean and free of odors, pet hair, smoke, dirt, rips, tears and stains. These returns will be inspected upon receipt.
I purchased a previously loved item from a friend or on another platform, is this still eligible for your return, 15 Day Wash, or Warranty?
Our 15 Day Wash, 30 Day Return, and 60 Day Limited Warranty policies only apply to the original purchaser of the product. Proof of purchase is required.
What is considered a manufacturer defect?
A manufacturer defect is any error in the creation of the product that leads to an issue with: stitching, closures, elastics, holes in the fabric, irregular shrinkage, delamination, and cracks in the PUL. Only Nicki’s Diapers, Best Bottom, Imagine Baby Products, Planet Wise, and Oh Lily! are eligible for our 60 Day Limited Warranty--all other brands must go through that manufacturer.
What does the 60 Day Limited Warranty NOT cover?
Our limited warranty does not cover:general wear and tear, staining, fading, leaking/repelling, pilling, issues that develop due to improper wash--per our washing instructions (link those), 3rd party manufacturer products (please contact the manufacturer), products altered in any way after purchase, and previously loved items.
Do I pay shipping costs for a warranty claim?
No, for warranty claims we cover shipping costs! The only reason you would be charged shipping for a warranty claim is if the claim is denied. In this rare case, you would be responsible for return postage to get your items back to you.
I purchased a product that is not one of your “House” brands, is this still covered under warranty?
We do not offer limited warranties on any brands other than the following: Nicki’s Diapers, Imagine Baby Products, Best Bottom, Oh Lily! and Planet Wise. If you believe you have a manufacturer defect with a product from any other brands, you must reach out to that manufacturer and follow their warranty claim procedures.
I placed my order on the 1st, but it was not delivered until the 8th--do I now only have 7 more days before my items are no longer eligible for 15 Day Wash?
You still have 15 days! We understand that you cannot exactly try a product while it is in a box on a truck. This is why your 15 days starts from the day your product is delivered!
My 15 Day Wash, Return, or Warranty claim was denied--what now?
Unfortunately, sometimes we are unable to approve these requests for reasons that are described on each policy page. In these instances you are responsible for covering return postage to get these items back to you. In the event that you do not pay for return postage within 1 week, your product(s) will be donated so that someone else can love them!
I received an item that was listed on my registry but I was either gifted the wrong item, or no longer need said item--what are my options?
We understand that sometimes you receive too much of an item on your registry or the gifter reads the product wrong and orders the wrong item! You are more than welcome to return those items for store credit or exchange them. We are unable to issue the gift receiver a monetary refund. The only person who may request a monetary refund is the original purchaser.
What Are My Payment Options?
We accept all major credits, in addition to Apple Pay, Google Pay, and Shopify Pay. Looking to make smaller payments on a large order? Choose Sezzle as your payment option and you can make 4 payments over 6 weeks with no interest! *Sezzle only works on orders $60 or more.
How Do I Purchase With Sezzle?
Choose Sezzle as your payment option during checkout. If approved, you can break your total payment up into 4 payments over 6 weeks with no interest added. *Sezzle is only eligible for orders over $60.