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Why Nicki's Diapers
Choosing reusable cloth diapers is a big decision that can lead to a rewarding journey for you and your baby. But where do you start? Here are the most commonly asked questions on how to start your cloth diaper journey.
Nicki's Diapers is a family business founded by Nicki and later joined by her husband Jesse. As a husband and wife team, they worked together to ensure the highest quality products while following responsible environmental and social business practices. The company is now located in Akron, Ohio.
If you have purchased a product from our website and are not satisfied, you may return or exchange the product(s) within 30 days of delivery and with proof of purchase. FINAL Sale items such as: seconds, gently used, and clearance; are not eligible for return or exchange.
For returns you will receive a full refund (less shipping). When an item is exchanged you get the full credit for that item, no return shipping for the product is deducted.
In order to be eligible for return or exchange, products must be:
Shipping costs are the responsibility of the customer unless the return is being made due to an error on our end. We are not responsible for returned items that we do not receive. We recommend you use a carrier that offers tracking. Returns are processed as a refund to your original payment method, or store credit.
Exchange orders are generated once USPS makes the initial scan on the return package.
If a return is received and the products appear to have been used and washed, these will be processed as a 15 Day Wash so long as they fall within the 15 day window. If they do not fall within the window, you will be responsible for return postage to send the product(s) back to you. If no return postage has been paid after 1 week, your product(s) will be donated.
If a return is received and the products appear to have been used or washed, you will be invoiced the cost of the product.
If you received the items as a gift, and can provide proof of purchase--these products can be returned for store credit, no monetary refund will be given unless requested by the original purchaser and then will be issued to the original payment method.
If an entire order is returned, any free gift in the order must be returned in new condition, or the retail value of the promotional item will be deducted from the return amount.